GENERAL CONDITIONS

1. IDENTITY OF THE COMPANY
- trade name: BIKE ON WEB
- one-man business SAVELS TOM FIETSEN LENTELAAN
- registered office: 8301 KNOKKE-HEIST, Acacialaan 8,
- pickup address: 8301 KNOKKE-HEIST, Elizabetlaan 108-110,
- telephone: 0032/(0)468.17.94.88
- e-mail: info@bikeonweb.be
- website: www.bikeonweb.be
- VAT no. BE 0677 403 062

IBAN BE35 7390 1167 2737
BIC    KREDBEBB
 

2. THE GENERAL CONDITIONS
These general conditions apply to all contracts between BIKE ON WEB, whose registered office is established at 8301 KNOKKE-HEIST, Acacialaan 8, and an adult purchaser. These conditions shall apply, to the exclusion of all other conditions, for contracts concluded via the online shop www.bikeonweb.be. The text of the general conditions shall be made available to the consumer electronically, in such a way that it can be easily saved by the consumer on a permanent data carrier. If this is not reasonably possible, it shall be indicated, before the distance contract is concluded, where the general conditions can be read electronically and that, at the consumer's request, they will be sent to the consumer free of charge, either electronically or in some other manner.

3. PRODUCT INFORMATION
BIKE ON WEB seeks to give a complete and accurate description of the products with photos. The description is sufficiently detailed to enable the consumer to make a proper evaluation of the offer. The purchaser can always obtain further explanations about the offer from BIKE ON WEB. Printing and/or other mistakes in the offer shall not bind BIKE ON WEB.

4. SALES CONTRACT
Each order is entered on the website of www.bikeonweb.be. After the purchaser's confirmation of the order, the purchaser shall receive an automatic e-mail message with the order details. This message confirms that the order has been properly received. The contract is concluded at the moment that BIKE ON WEB's order confirmation appears on the purchaser's screen. The purchaser who places an order declares his acceptance of these conditions of sale. The electronic proof is accepted by all of the involved parties within the framework of the sales contract.

5. POSSIBLE COMPLAINTS
BIKE ON WEB places great importance on maintaining a good relationship with its customers. It therefore does everything in its power in order to serve the customer as well and correctly as possible. Should the customer nevertheless have complaints, they should be communicated by e-mail (info@bikeonweb.be) or by letter to the address: 8301 KNOKKE HEIST, Acacialaan 8. A joint solution will then be sought.

6. PRICES AND SHIPPING COSTS
All prices are in EURO, including VAT (21%).

6.1 Shipping within Belgium

- of parts: a fixed transport cost of € 4,95 ( under 60 €) + an extra transport cost : free of charge; - of bicycles: a fixed transport cost : free of charge  + an extra transport cost : free of charge - of electrically-assisted bicycle: free of charge.

6.2 Shipping to the Netherlands and the Grand Duchy of Luxembourg 

- of parts: a fixed transport cost of € 10.89 + an extra transport cost of € 2.42; - of bicycles: a fixed transport cost of € 41,14 per bicycle + per additional bicycle: an extra transport cost of € 0; - of electrically-assisted bicycle: a fixed transport cost of € 41,14.

6.3 Shipping to Europe

- of parts: a fixed transport cost of € 10.89 + an extra transport cost of € 2.42; - of bicycles: a fixed transport cost of € 114,00per bicycle + per additional bicycle: an extra transport cost of € 0; - of electrically-assisted bicycle: a fixed transport cost of € 114,00.

7. DELIVERY
7.1 Delivery period
BIKE ON WEB shall try to deliver as quickly as possible. For goods in stock, 3 working days after the order confirmation are anticipated. However, the delivery period is not binding, because it depends on the availability of the products and other factors that can influence the delivery and over which BIKE ON WEB has no control. This is e.g. the case in the event of force majeure and of accidents, social unrest, strikes or obstructions, floods, etc. In principle, the maximum delivery period amounts to 30 days, unless otherwise agreed. If this delivery period is not feasible, BIKE ON WEB shall notify the purchaser thereof in due time, after which the purchaser has the right to cancel the order via a simple notification to BIKE ON WEB, without additional costs. In that event, any already-paid amounts shall be reimbursed within 30 working days.
7.2 Pickup of the order
The purchaser can also pick up the order himself at BIKE ON WEB, 8301 KNOKKE HEIST, Lentelaan 5-7. This can be done every weekday, but exclusively by appointment so that the order can be guaranteed to be ready.
7.3 Liability in the event of loss or damage during transport
All goods are very securely packaged and checked before shipment. Should a problem nevertheless arise, the customer must immediately after receipt of the order inform BIKE ON WEB by e-mail of the damage, with a photo of the damaged article attached. Mention must also be made of any visible damage to the packaging on the receipt document of the transporter. Return shipments must always take place in consultation with BIKE ON WEB.

8. PAYMENT OF THE INVOICE
8.1 Transfer
BIKE ON WEB asks that the total amount, as stated on the invoice, be transferred onto its account as soon as possible, and in any case within 30 days, with mention of the order number. Products are sent only after receipt of the full payment by BIKE ON WEB. Unless otherwise agreed, the purchaser must pay the amounts due within 30 days after receiving the invoice. In the event of late or non-payment, the customer shall owe ipso jure and without notice of default a compensation of 10% plus late-payment interest of 10% per year.
8.2 Payment with BANCONTACT/MISTERCASH or credit cards (VISA/MASTERCARD)
For secure online payment BIKE ON WEB makes use of OGONE. This is one of the leading European payment service providers. All transactions are processed on a payment server protected by OGONE and encrypted for maximum privacy and protection.

9. RIGHT OF REVOCATION AND RETURNS OF PURCHASED ARTICLES
Upon purchase, the purchaser has the right to return the purchased good within a period of 14 working days after receipt of the good, without being required to give a reason and at no expense except for the shipping costs. The purchaser must inform BIKE ON WEB thereof in advance by e-mail. The purchaser shall handle the product and the packaging with care. The purchased good must be returned in the original packaging and in undamaged and unused condition. Return shipments take place at the risk of the sender – in this case, the purchaser – as well as the costs for shipment. Products that are damaged or used do not qualify for exchange or refund. The good that is returned shall, after a thorough inspection within a period of 30 days following the revocation, be reimbursed to the purchaser. In the event that the good was mistakenly delivered by BIKE ON WEB, naturally it shall assume the costs.

10. LIABILITY
All articles are CE certified. The liability rests upon the manufacturer. BIKE ON WEB hereby excludes any responsibility for the sold goods. In the event of any problems with a sold good, it asks the purchaser to contact it. BIKE ON WEB will then contact the manufacturer and seek a satisfactory solution.

11. PRIVACY
BIKE ON WEB uses cookies. Cookies make it possible to save and disclose specific information on the user's system. Cookies can only identify a machine, not a person. BIKE ON WEB will use the customer data only for executing the concluded contract. At the purchaser's request, BIKE ON WEB shall remove the customer's data from the database as soon as the order is completed. BIKE ON WEB maintains anonymous visitor statistics (Google Analytics) in order to see which pages of its website are visited and how frequently.

12. RESERVATION OF TITLE
BIKE ON WEB shall retain full ownership of a sold article until the purchase price has been paid in full.

13. INVALIDITY OF A CONDITION
The possible invalidity of one of these conditions or a part thereof shall have no effect on the validity of the other conditions.

14. APPLICABLE LAW AND COMPETENT COURT
Belgian law governs all contracts between BIKE ON WEB and the purchaser, and the courts of Bruges shall have jurisdiction over all disputes.